Help Center
Got questions? We have answers.
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How do I buy a product on Parcelox?
Browse the marketplace, find a product you like, click Buy Now and pay with MTN MoMo, Orange Money or card. Your download link arrives instantly after payment confirms.
Is my payment secure?
Yes. All transactions are processed through encrypted mobile money APIs and bank-grade SSL. We never store your card or wallet PIN.
What if a product does not work or match the description?
Open a dispute within 7 days of purchase from your order page. Our team reviews every case and issues refunds when the product is faulty or misrepresented.
Can I access my purchases later?
Yes. All purchases are saved to your account library forever. Log in anytime to re-download.
What does it cost to sell on Parcelox?
Nothing upfront. No subscription, no listing fees. We take 10% only when you sell and payouts carry no withdrawal fees.
How and when do I get paid?
Each sale enters a 72-hour security hold, then becomes withdrawable to MTN MoMo or Orange Money. Payout status is visible in your dashboard at all times.
Who sets my prices?
You do, always. Price in XAF, change anytime. Buyers pay exactly your listed price; fees never get added at checkout.
What can I sell on Parcelox?
Digital products you own: ebooks, courses, templates, audio, design assets, software. Every product is reviewed before going live to protect buyers.
Can I sell from outside Cameroon?
Yes. Payouts start with MTN MoMo and Orange Money, expanding to Wave, M-Pesa and bank transfer as Parcelox grows across Africa.
Do I need to register a business first?
No. Start as an individual today. You are responsible for declaring your own income according to your country’s tax rules.
What payment methods are accepted?
MTN Mobile Money, Orange Money and Visa / Mastercard. More methods coming soon across the CEMAC region.
Why is there a 72-hour hold on my payout?
The hold protects buyers and sellers from fraud and refund requests. After 72 hours, funds are fully released for withdrawal.
Are there any withdrawal fees?
No. Parcelox does not charge withdrawal fees. Your mobile money provider may apply standard transaction charges.
Can buyers pay in other currencies?
Currently all prices are in XAF. We are working to support USD, EUR and other African currencies in the near future.
How do I create an account?
Click Create account, enter your email and password, verify your email, and you are ready to buy or sell.
I forgot my password. What do I do?
Go to the login page and click Forgot password. Enter your email and we will send a reset link within minutes.
Can I change my email address?
Yes. Go to your account settings, update your email, and verify the new address.
How do I delete my account?
Email [email protected] with your request. We will process it within 48 hours and confirm once complete.