My Account Cancellation Policy
At Parcelox, we understand that plans can change. Our cancellation policy is designed to provide clarity and ensure smooth transactions for our clients.
1. Service Cancellation
• Clients can request cancellations by contacting us at support@parcelox.com or via our customer service channels.
• Cancellations must be initiated before the service has been processed or delivered.
2. Non-Cancellable Services
• Certain services, such as digital products, custom projects, and completed documentation (e.g., visas, IDs), are non-cancellable once processing has begun.
3. Refund Eligibility
• Eligible cancellations made before processing begins may qualify for a full or partial refund.
• Refunds for partially completed services will be prorated based on the work completed.
4. Processing Time for Refunds
• Approved refunds will be processed within 7-14 business days to the original payment method.
5. Changes to Orders
• If you need to modify your service request, contact us as soon as possible. Changes may affect timelines and costs.
6. Force Majeure
• Parcelox is not responsible for delays or cancellations caused by factors beyond our control, such as natural disasters, regulatory changes, or technical issues.
7. How to Cancel
• Provide your order or transaction details when requesting a cancellation to ensure a quick response.
Contact Us
For questions or concerns regarding cancellations, reach out to us at support@parcelox.com.
We appreciate your understanding and are committed to providing fair solutions to meet your needs.