My Account At Parcelox, we are committed to ensuring a smooth and reliable shipping experience for our clients. Please read our shipping policy carefully to understand how we handle deliveries.
1. Delivery Areas
• We offer shipping services locally and internationally, depending on the service requested.
• Certain restrictions may apply based on the destination country’s regulations.
2. Processing Time
• Orders are processed within 1-3 business days after payment confirmation.
• Processing times may vary for custom services or documentation.
3. Shipping Methods
• We partner with trusted logistics providers to ensure safe and timely delivery.
• Shipping options and timelines are provided at checkout or during service confirmation.
4. Delivery Time
• Local deliveries: 2-5 business days.
• International deliveries: 7-21 business days, depending on the destination and shipping method chosen.
• Delivery timelines are estimates and may vary due to unforeseen circumstances like customs delays or natural events.
5. Shipping Costs
• Shipping fees are calculated based on the package weight, size, destination, and selected shipping method.
• Any additional customs duties, taxes, or fees are the recipient’s responsibility.
6. Tracking Your Order
• Once your order is shipped, a tracking number will be provided via email or SMS.
• You can monitor your shipment’s status through the carrier’s website.
7. Damaged or Lost Items
• If your package arrives damaged or is lost in transit, please contact us immediately at support@parcelox.com.
• We will assist in filing claims with the carrier and resolving the issue promptly.
8. Incorrect Address
• Please ensure that the shipping address provided is accurate.
• Parcelox is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Non-Delivery Areas
• Certain regions may be excluded from our delivery services due to logistical or legal constraints.
• We will notify you if your order cannot be shipped to your location.
10. Returns and Refunds
• For returnable items, refer to our Return and Refund Policy for details.
Contact Us
If you have any questions or need assistance with your shipment, feel free to contact us at support@parcelox.com.
We appreciate your trust in Parcelox and strive to deliver your orders efficiently and securely!